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Air Ticketing Course

This course offers an all-round introduction for newcomers to Travel and Tourism Industry. It covers Personal Development Skills, Telephone Etiquettes, Selling Customer Service & Interview techniques. This course enables learners to develop their skills in order to quote Fares, Interpret and issue Air Travel documentation.

Understanding to IATA terms & definitions, the skills to complete Tickets and understand Ticketing procedures and abbreviations used by IATA Manual, Automated or E-ticketing. This course is mix blend of Amadeus & Galileo Reservation Systems (GDS).

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IATA Global Distribution Systems Fares and Ticketing program at Dhaewood Aviation Business School.

Upon completing this course the student will be able to:

  • Provide excellent customer service and build customer loyalty
  • Understand the various services and facilities available to airline passengers during their travel
  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Plan and reserve travel itineraries using standard industry coding
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Book and sell travel products using Global Distribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre


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