WHAT YOU BENEFIT BY ATTENDING CLASSES/COURSES

YOU WILL ACQUIRE SKILLS TO:-

• Advise customers on passport and visa requirements, as well as on travel insurance options
• Promote services and facilities available to airline passengers during their travel
• Interpret standard industry codes to plan and reserve travel itineraries
• Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
• Provide good customer service and retain customer loyalty
• Use the Global Distribution System to make and maintain reservations and issue travel documents
• Spot potential under or over-collections caused by incorrect ticketing or faulty application of IATA pricing rules and procedures
• Develop better problem solving and analytical skills when reading government and IATA regulations
• Discover and offer the most affordable fares
• Attract and retain customers based upon expertise
• Master complex ticketing entries and fare rule interpretations to provide better service to your customers
• Explain the service needs and business opportunities in the special needs travel market
• Define support services available to travelers with special needs provided by the different non-air travel business sectors
• Identify common airline services available to travelers with special needs, including standard codes and reservation procedures
• Provide advice and assistance to regular passengers traveling abroad and experiencing an emergency health situation
• Spot potential under or over-collections caused by incorrect ticketing or faulty application of IATA pricing rules and procedures
• Develop better problem solving and analytical skills when reading government and IATA regulations
• Discover and offer the most affordable fares
• Attract and retain customers based upon expertise
• Master complex ticketing entries and fare rule interpretations to provide better service to your customers
• A description of 12 basic types of leisure travelers
• Characteristics of human populations on all continents including a model of the “World Village”The world’s major mountains, oceans, seas, rivers and other bodies of water that attract visitors
• Distinguishing between the terms “weather” and “climate” and their impact on destinations
• How climate is affected by latitude, altitude, winds and proximity to water
• A review of the 15 top countries visited by international travelers, highlighting practical country information and niche attractions and activities
• Explain the advantages and limitations inherent to making and managing flight reservations via traditional indirect channels
• Describe how New Distribution Capability (NDC) enables airline suppliers and online booking engines to enhance direct distribution of travel products, especially ancillary sales
• Implement new technologies to enhance the travel shopping experience for self-service consumer
• Price air journeys and interpret fare rules
• Implement essential principles to price journeys as a single pricing unit
• Categorize pricing units such as one way, round, circle and open jaw tips
• Price journeys in Neutral Units of Construction (NUC), convert to local currency using the IATA Rates of Exchange (IROE) and apply currency rounding rules
• Follow the complete formula for calculating pricing units for a wide variety of trip types with multiple fare components, including carrier fares
• Source Q surcharges and Taxes/Fees/Charges (TFCs), analyze provisions, and apply the correct currency conversions and rounding processes
• Describe mileage air fares, distinguish between IATA and non-IATA fares
• Analyze GDS displays relevant to mileage system pricing
• Identify and price different journey types
• Read, interpret, and apply mileage and routing fare rules
• Issue tickets
• Plan travel itineraries
• Read maps using longitude and latitude
• Use three-letter city and airport codes
• Market and sell different types of geography based travel (physical, cultural and destination)
• Understand different modes of transport around the world
• Anticipate the value that the next generation of New Distribution Capability (NDC) will create for travellers and the travel industry
• Understand the contribution of transportation to tourism
• Define key tourism industry terms and trends
• Apply negotiation tactics and techniques
• Identify needs of the modern traveler
• Understand the shift of balance in the distribution field
• Apply principles and strategies to supervision and management
• Develop specialty tour products and manage MICE events
• Reference fundamentals of travel marketing and identify marketing trends
• Increase your opportunity for career advancement
• Become entrepreneurial and creative
• Open your own travel agency or tour company
• Grow your business and profits
• Improve operational processes
• Make customer-directed flight/hotel/car bookings received by telephone/email
• Plan efficient and accurate travel itineraries
• Price journeys by air
• Encode and decode standard airline industry codes
• Provide advice on travel products and options
• Process queues and update reservations
• Issue e-tickets
• Identify the features of passenger rail transport and sell their benefits
• Recognize and describe common types of rail products
• Explain the characteristics of luxury, scenic, and long distance rail products
• Interpret and use rail timetables to establish international itineraries
• Describe the most popular rail passes and general conditions of carriage on rail tickets
• Explain why good customer service is important in the travel industry
• Define customer service as an integral element in the travel professional’s role
• List effective “do’s and don’ts” when serving customers via different communication channels
• State the benefits of developing customer loyalty and strategies for building customer loyalty
• Identify steps and methods for handling upset customers
• Relate job performance to workplace stress and recommend coping strategies for travel professionals
• Describe the different definitions and applications used in Social Media
• Define the benefits of Social Media in the business environment
• Explain how various travel sectors use Social Media
• Design a practical company blog and Social Networking page
• Create a Social Media campaign for your business
• Understand exchange/reissue ticketing entries and avoid debit memos arising from incorrect ticketing or incorrect application of IATA rules and procedure
• Improve problem solving and analytical skills when complying with governmental and IATA regulations, thus avoiding mistakes that could expose the travel agency to costly fines
• Gain the confidence of customers who rely on you to provide relevant and up-to-date international travel services and advice when their original travel plans change
• Convert one currency to another accurately
• Assess taxes/fees/charges to be refunded or collected Your role as a future security professional in the overall aviation security framework
• The types of threats to consider in a security risk assessment
• Steps for enforcing security in your work areas
• The role of human factors in maintaining security
• Understand your role in cargo security chain
• Identify possible targets in cargo area
• Implement and enforce security in your working environment
• Gain knowledge of the importance of human factors in achieving security
• Understand the real benefit to you and to prospective employers
• Apply advanced construction and combination principles for unpublished rates
• Calculate rates and charges for mixed consignments, Unit Load Devices (ULDs) and complete air waybill
• Describe and use pricing strategies
• Determine an advertising budget and plan, selecting advertising media channels
• List and describe techniques of effective communication and customer contact
• Summarize and set out the characteristics of the various social styles and cultural differences of airline customers
• Describe new trends in customer service
• Apply pricing strategies
• Use strategies to generate revenue through correct application of optimal seat allocation
• Make correct decisions in order to optimize revenue on a given flight
• Build a successful airline revenue management organization
• Understand why low-cost airlines require a revenue management system
• Explain why good customer service is important in the travel industry
• Define customer service as an integral element in the travel professional’s role
• List effective “do’s and don’ts” when serving customers via different communication channels
• State the benefits of developing customer loyalty and strategies for building customer loyalty
• Identify steps and methods for handling upset customers
• Relate job performance to workplace stress and recommend coping strategies for travel professionals