All Courses

Air Ticketing Course

 

Air Travel Studies (Online)

Airline Cabin Crew

IATA Certificate

 

 

Travel & Tourism Courses

Travel Visa Processing & Management

Forex trading course

C.R.S/GDS

Aviation Courses

  1. 2D/3D ANIMATION COURSE
  2. Cabin Crew
  3. Aviation Travel,Tourism & Hospitality Management
  4. Travel Visa Processing & Management
  5. Forex trading course
  6. Ticketing/Reservation/
  7. C.R.S/GDS
  8. General Cargo Handling & Operation
  9. Tourism Mgt
  10. Travel Agency management
  11. Airline Operation Management
  12. Transport Management
  13. Hotel Management
  14. Airline Ground Operation Management
  15. Airline Security & Safety
  16. Airport Security & Safety
  17. Aviation Security Safety
  18. Airline Baggage Handling management
  19. Aviation Studies
  20. Airline Passenger Handling Management
  21. Airport Operation
  22. Shipping, Imports & Export
  23. Airline Studies
  24. Shipping, Ports & Maritime
  25. Piloting
  26. Airline Customer Service
  27. Aeronautics
  28. Airline Call center Course
  29. Aircraft Engineering
  30. Airline Finance & Accounting Management
  31. Airline Revenue Management
  32. Airport Customer Service
  33. Cargo Customer Service
  34. Business Studies/Management
  35. Cargo Marketing
  36. Marketing Management
  37. Sales Management
  38. Entrepreneurship Management
  39. Financial Management
  40. Human Resources Management
  41. General Security Operations & Mgt
  42. Hospitality Management
  43. Environmental Management
  44. Supply Chain Management
  45. Personal Development & Management

WHAT YOU BENEFIT BY ATTENDING CLASSES/COURSES

YOU WILL ACQUIRE SKILLS TO:-

  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Promote services and facilities available to airline passengers during their travel
  • Interpret standard industry codes to plan and reserve travel itineraries
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Provide good customer service and retain customer loyalty
  • Use the Global Distribution System to make and maintain reservations and issue travel documents
  • Spot potential under or over-collections caused by incorrect ticketing or faulty application of IATA pricing rules and procedures
  • Develop better problem solving and analytical skills when reading government and IATA regulations
  • Discover and offer the most affordable fares
  • Attract and retain customers based upon expertise
  • Master complex ticketing entries and fare rule interpretations to provide better service to your customers
  • Explain the service needs and business opportunities in the special needs travel market
  • Define support services available to travelers with special needs provided by the different non-air travel business sectors
  • Identify common airline services available to travelers with special needs, including standard codes and reservation procedures
  • Provide advice and assistance to regular passengers traveling abroad and experiencing an emergency health situation
  • Spot potential under or over-collections caused by incorrect ticketing or faulty application of IATA pricing rules and procedures
  • Develop better problem solving and analytical skills when reading government and IATA regulations
  • Discover and offer the most affordable fares
  • Attract and retain customers based upon expertise
  • Master complex ticketing entries and fare rule interpretations to provide better service to your customers
  • A description of 12 basic types of leisure travelers
  • Characteristics of human populations on all continents including a model of the “World Village”The world’s major mountains, oceans, seas, rivers and other bodies of water that attract visitors
  • Distinguishing between the terms “weather” and “climate” and their impact on destinations
  • How climate is affected by latitude, altitude, winds and proximity to water
  • A review of the 15 top countries visited by international travelers, highlighting practical country information and niche attractions and activities
  • Explain the advantages and limitations inherent to making and managing flight reservations via traditional indirect channels
  • Describe how New Distribution Capability (NDC) enables airline suppliers and online booking engines to enhance direct distribution of travel products, especially ancillary sales
  • Implement new technologies to enhance the travel shopping experience for self-service consumer
  • Price air journeys and interpret fare rules
  • Implement essential principles to price journeys as a single pricing unit
  • Categorize pricing units such as one way, round, circle and open jaw tips
  • Price journeys in Neutral Units of Construction (NUC), convert to local currency using the IATA Rates of Exchange (IROE) and apply currency rounding rules
  • Follow the complete formula for calculating pricing units for a wide variety of trip types with multiple fare components, including carrier fares
  • Source Q surcharges and Taxes/Fees/Charges (TFCs), analyze provisions, and apply the correct currency conversions and rounding processes
  • Describe mileage air fares, distinguish between IATA and non-IATA fares
  • Analyze GDS displays relevant to mileage system pricing
  • Identify and price different journey types
  • Read, interpret, and apply mileage and routing fare rules
  • Issue tickets
  • Plan travel itineraries
  • Read maps using longitude and latitude
  • Use three-letter city and airport codes
  • Market and sell different types of geography based travel (physical, cultural and destination)
  • Understand different modes of transport around the world
  • Anticipate the value that the next generation of New Distribution Capability (NDC) will create for travellers and the travel industry
  • Understand the contribution of transportation to tourism
  • Define key tourism industry terms and trends
  • Apply negotiation tactics and techniques
  • Identify needs of the modern traveler
  • Understand the shift of balance in the distribution field
  • Apply principles and strategies to supervision and management
  • Develop specialty tour products and manage MICE events
  • Reference fundamentals of travel marketing and identify marketing trends
  • Increase your opportunity for career advancement
  • Become entrepreneurial and creative
  • Open your own travel agency or tour company
  • Grow your business and profits
  • Improve operational processes
  • Make customer-directed flight/hotel/car bookings received by telephone/email
  • Plan efficient and accurate travel itineraries
  • Price journeys by air
  • Encode and decode standard airline industry codes
  • Provide advice on travel products and options
  • Process queues and update reservations
  • Issue e-tickets
  • Identify the features of passenger rail transport and sell their benefits
  • Recognize and describe common types of rail products
  • Explain the characteristics of luxury, scenic, and long distance rail products
  • Interpret and use rail timetables to establish international itineraries
  • Describe the most popular rail passes and general conditions of carriage on rail tickets
  • Explain why good customer service is important in the travel industry
  • Define customer service as an integral element in the travel professional’s role
  • List effective “do’s and don’ts” when serving customers via different communication channels
  • State the benefits of developing customer loyalty and strategies for building customer loyalty
  • Identify steps and methods for handling upset customers
  • Relate job performance to workplace stress and recommend coping strategies for travel professionals
  • Describe the different definitions and applications used in Social Media
  • Define the benefits of Social Media in the business environment
  • Explain how various travel sectors use Social Media
  • Design a practical company blog and Social Networking page
  • Create a Social Media campaign for your business
  • Understand exchange/reissue ticketing entries and avoid debit memos arising from incorrect ticketing or incorrect application of IATA rules and procedure
  • Improve problem solving and analytical skills when complying with governmental and IATA regulations, thus avoiding mistakes that could expose the travel agency to costly fines
  • Gain the confidence of customers who rely on you to provide relevant and up-to-date international travel services and advice when their original travel plans change
  • Convert one currency to another accurately
  • Assess taxes/fees/charges to be refunded or collected Your role as a future security professional in the overall aviation security framework
  • The types of threats to consider in a security risk assessment
  • Steps for enforcing security in your work areas
  • The role of human factors in maintaining security
  • Understand your role in cargo security chain
  • Identify possible targets in cargo area
  • Implement and enforce security in your working environment
  • Gain knowledge of the importance of human factors in achieving security
  • Understand the real benefit to you and to prospective employers
  • Apply advanced construction and combination principles for unpublished rates
  • Calculate rates and charges for mixed consignments, Unit Load Devices (ULDs) and complete air waybill
  • Describe and use pricing strategies
  • Determine an advertising budget and plan, selecting advertising media channels
  • List and describe techniques of effective communication and customer contact
  • Summarize and set out the characteristics of the various social styles and cultural differences of airline customers
  • Describe new trends in customer service
  • Apply pricing strategies
  • Use strategies to generate revenue through correct application of optimal seat allocation
  • Make correct decisions in order to optimize revenue on a given flight
  • Build a successful airline revenue management organization
  • Understand why low-cost airlines require a revenue management system
  • Explain why good customer service is important in the travel industry
  • Define customer service as an integral element in the travel professional’s role
  • List effective “do’s and don’ts” when serving customers via different communication channels
  • State the benefits of developing customer loyalty and strategies for building customer loyalty
  • Identify steps and methods for handling upset customers
  • Relate job performance to workplace stress and recommend coping strategies for travel professionals

DHAEWOOD AVIATION BUSINESS SCHOOL,
30, LAGOS-ABEOKUTA EXP., CEMENT B/STOP,
IKEJA, LAGOS.
+2348026272323, +2348035050692, +2348075726805
info@dhaewoodgroup.com, dhaewoodaviation3@gmail.com, dhaewoodaviation2@yahoo.com

Benefits of the Training
Aimed at equipping individuals planning a career in the Travel industry. Our Travel Training courses are Passport to the world of travel! Also for practitioners in the Hospitality & Tourism sector, who seek to acquire specialized skills and knowledge needed to improve the quality of service delivery in their organization.

Other Courses

  1. Budgeting
  2. Business Case Development
  3. Business Plan Development
  4. Career Management
  5. Change Management
  6. Coaching
  7. Crisis Management
  8. Customer Focus
  9. Decision Making
  10. Delegating
  11. Developing Employees
  12. Difficult Interactions
  13. Dismissing an Employee
  14. Diversity
  15. Ethics at Work
  16. Feedback Essentials
  17. Finance Essentials
  18. Goal Setting
  19. Global Collaboration
  20. Hiring
  21. Innovation & Creativity
  22. Innovation Implementation
  23. Laying Off Employees
  24. Leading & Motivating
  25. Managing Upward
  26. Marketing Essentials
  27. Meeting Management
  28. Negotiating
  29. New Manager Transitions
  30. Performance Appraisals
  31. Performance Measurement
  32. Persuading Others
  33. Process Improvement
  34. Project Management
  35. Retaining Employees
  36. Strategic Thinking
  37. Strategy Execution
  38. Presentation Skills
  39. Stress Management
  40. Team Leadership
  41. Team Management
  42. Time Management
  43. Writing Skills
  44. Virtual Teams
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