
Air Ticketing Course
Air Travel Studies (Online)
Airline Cabin Crew
Travel Visa Processing & Management
Forex trading course
C.R.S/GDS
Aviation Courses
- 2D/3D ANIMATION COURSE
- Cabin Crew
- Aviation Travel,Tourism & Hospitality Management
- Travel Visa Processing & Management
- Forex trading course
- Ticketing/Reservation/
- C.R.S/GDS
- General Cargo Handling & Operation
- Tourism Mgt
- Travel Agency management
- Airline Operation Management
- Transport Management
- Hotel Management
- Airline Ground Operation Management
- Airline Security & Safety
- Airport Security & Safety
- Aviation Security Safety
- Airline Baggage Handling management
- Aviation Studies
- Airline Passenger Handling Management
- Airport Operation
- Shipping, Imports & Export
- Airline Studies
- Shipping, Ports & Maritime
- Piloting
- Airline Customer Service
- Aeronautics
- Airline Call center Course
- Aircraft Engineering
- Airline Finance & Accounting Management
- Airline Revenue Management
- Airport Customer Service
- Cargo Customer Service
- Business Studies/Management
- Cargo Marketing
- Marketing Management
- Sales Management
- Entrepreneurship Management
- Financial Management
- Human Resources Management
- General Security Operations & Mgt
- Hospitality Management
- Environmental Management
- Supply Chain Management
- Personal Development & Management
WHAT YOU BENEFIT BY ATTENDING CLASSES/COURSES
YOU WILL ACQUIRE SKILLS TO:-
- Advise customers on passport and visa requirements, as well as on travel insurance options
- Promote services and facilities available to airline passengers during their travel
- Interpret standard industry codes to plan and reserve travel itineraries
- Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
- Provide good customer service and retain customer loyalty
- Use the Global Distribution System to make and maintain reservations and issue travel documents
- Spot potential under or over-collections caused by incorrect ticketing or faulty application of IATA pricing rules and procedures
- Develop better problem solving and analytical skills when reading government and IATA regulations
- Discover and offer the most affordable fares
- Attract and retain customers based upon expertise
- Master complex ticketing entries and fare rule interpretations to provide better service to your customers
- Explain the service needs and business opportunities in the special needs travel market
- Define support services available to travelers with special needs provided by the different non-air travel business sectors
- Identify common airline services available to travelers with special needs, including standard codes and reservation procedures
- Provide advice and assistance to regular passengers traveling abroad and experiencing an emergency health situation
- Spot potential under or over-collections caused by incorrect ticketing or faulty application of IATA pricing rules and procedures
- Develop better problem solving and analytical skills when reading government and IATA regulations
- Discover and offer the most affordable fares
- Attract and retain customers based upon expertise
- Master complex ticketing entries and fare rule interpretations to provide better service to your customers
- A description of 12 basic types of leisure travelers
- Characteristics of human populations on all continents including a model of the “World Village”The world’s major mountains, oceans, seas, rivers and other bodies of water that attract visitors
- Distinguishing between the terms “weather” and “climate” and their impact on destinations
- How climate is affected by latitude, altitude, winds and proximity to water
- A review of the 15 top countries visited by international travelers, highlighting practical country information and niche attractions and activities
- Explain the advantages and limitations inherent to making and managing flight reservations via traditional indirect channels
- Describe how New Distribution Capability (NDC) enables airline suppliers and online booking engines to enhance direct distribution of travel products, especially ancillary sales
- Implement new technologies to enhance the travel shopping experience for self-service consumer
- Price air journeys and interpret fare rules
- Implement essential principles to price journeys as a single pricing unit
- Categorize pricing units such as one way, round, circle and open jaw tips
- Price journeys in Neutral Units of Construction (NUC), convert to local currency using the IATA Rates of Exchange (IROE) and apply currency rounding rules
- Follow the complete formula for calculating pricing units for a wide variety of trip types with multiple fare components, including carrier fares
- Source Q surcharges and Taxes/Fees/Charges (TFCs), analyze provisions, and apply the correct currency conversions and rounding processes
- Describe mileage air fares, distinguish between IATA and non-IATA fares
- Analyze GDS displays relevant to mileage system pricing
- Identify and price different journey types
- Read, interpret, and apply mileage and routing fare rules
- Issue tickets
- Plan travel itineraries
- Read maps using longitude and latitude
- Use three-letter city and airport codes
- Market and sell different types of geography based travel (physical, cultural and destination)
- Understand different modes of transport around the world
- Anticipate the value that the next generation of New Distribution Capability (NDC) will create for travellers and the travel industry
- Understand the contribution of transportation to tourism
- Define key tourism industry terms and trends
- Apply negotiation tactics and techniques
- Identify needs of the modern traveler
- Understand the shift of balance in the distribution field
- Apply principles and strategies to supervision and management
- Develop specialty tour products and manage MICE events
- Reference fundamentals of travel marketing and identify marketing trends
- Increase your opportunity for career advancement
- Become entrepreneurial and creative
- Open your own travel agency or tour company
- Grow your business and profits
- Improve operational processes
- Make customer-directed flight/hotel/car bookings received by telephone/email
- Plan efficient and accurate travel itineraries
- Price journeys by air
- Encode and decode standard airline industry codes
- Provide advice on travel products and options
- Process queues and update reservations
- Issue e-tickets
- Identify the features of passenger rail transport and sell their benefits
- Recognize and describe common types of rail products
- Explain the characteristics of luxury, scenic, and long distance rail products
- Interpret and use rail timetables to establish international itineraries
- Describe the most popular rail passes and general conditions of carriage on rail tickets
- Explain why good customer service is important in the travel industry
- Define customer service as an integral element in the travel professional’s role
- List effective “do’s and don’ts” when serving customers via different communication channels
- State the benefits of developing customer loyalty and strategies for building customer loyalty
- Identify steps and methods for handling upset customers
- Relate job performance to workplace stress and recommend coping strategies for travel professionals
- Describe the different definitions and applications used in Social Media
- Define the benefits of Social Media in the business environment
- Explain how various travel sectors use Social Media
- Design a practical company blog and Social Networking page
- Create a Social Media campaign for your business
- Understand exchange/reissue ticketing entries and avoid debit memos arising from incorrect ticketing or incorrect application of IATA rules and procedure
- Improve problem solving and analytical skills when complying with governmental and IATA regulations, thus avoiding mistakes that could expose the travel agency to costly fines
- Gain the confidence of customers who rely on you to provide relevant and up-to-date international travel services and advice when their original travel plans change
- Convert one currency to another accurately
- Assess taxes/fees/charges to be refunded or collected Your role as a future security professional in the overall aviation security framework
- The types of threats to consider in a security risk assessment
- Steps for enforcing security in your work areas
- The role of human factors in maintaining security
- Understand your role in cargo security chain
- Identify possible targets in cargo area
- Implement and enforce security in your working environment
- Gain knowledge of the importance of human factors in achieving security
- Understand the real benefit to you and to prospective employers
- Apply advanced construction and combination principles for unpublished rates
- Calculate rates and charges for mixed consignments, Unit Load Devices (ULDs) and complete air waybill
- Describe and use pricing strategies
- Determine an advertising budget and plan, selecting advertising media channels
- List and describe techniques of effective communication and customer contact
- Summarize and set out the characteristics of the various social styles and cultural differences of airline customers
- Describe new trends in customer service
- Apply pricing strategies
- Use strategies to generate revenue through correct application of optimal seat allocation
- Make correct decisions in order to optimize revenue on a given flight
- Build a successful airline revenue management organization
- Understand why low-cost airlines require a revenue management system
- Explain why good customer service is important in the travel industry
- Define customer service as an integral element in the travel professional’s role
- List effective “do’s and don’ts” when serving customers via different communication channels
- State the benefits of developing customer loyalty and strategies for building customer loyalty
- Identify steps and methods for handling upset customers
- Relate job performance to workplace stress and recommend coping strategies for travel professionals
DHAEWOOD AVIATION BUSINESS SCHOOL,
30, LAGOS-ABEOKUTA EXP., CEMENT B/STOP,
IKEJA, LAGOS.
+2348026272323, +2348035050692, +2348075726805
info@dhaewoodgroup.com, dhaewoodaviation3@gmail.com, dhaewoodaviation2@yahoo.com
Benefits of the Training
Aimed at equipping individuals planning a career in the Travel industry. Our Travel Training courses are Passport to the world of travel! Also for practitioners in the Hospitality & Tourism sector, who seek to acquire specialized skills and knowledge needed to improve the quality of service delivery in their organization.
Other Courses
- Budgeting
- Business Case Development
- Business Plan Development
- Career Management
- Change Management
- Coaching
- Crisis Management
- Customer Focus
- Decision Making
- Delegating
- Developing Employees
- Difficult Interactions
- Dismissing an Employee
- Diversity
- Ethics at Work
- Feedback Essentials
- Finance Essentials
- Goal Setting
- Global Collaboration
- Hiring
- Innovation & Creativity
- Innovation Implementation
- Laying Off Employees
- Leading & Motivating
- Managing Upward
- Marketing Essentials
- Meeting Management
- Negotiating
- New Manager Transitions
- Performance Appraisals
- Performance Measurement
- Persuading Others
- Process Improvement
- Project Management
- Retaining Employees
- Strategic Thinking
- Strategy Execution
- Presentation Skills
- Stress Management
- Team Leadership
- Team Management
- Time Management
- Writing Skills
- Virtual Teams